Topsham Surgery

01392 874646

Glasshouse Medical Centre

01392 874646

Access to Medical Records

Online Access to Records and Subject Access Request (SAR)

From the 25 May 2018 the General Data Protection Regulations (GDPR) comes into force and this changes patients rights around access to their health records.  From this date patients accessing their records online will normally have access to limited information i.e. only their coded records.  Patients continue to have the right to submit a Subject Access Request under GDPR for access to their full records.  This can be a printed copy of all or part of their record or online access to their full record. The Practice no longer has the right to charge a fee for providing the information.

Registration for Online Services

The appropriate application form must be completed prior to any online access being enabled together with the appropriate photographic ID.  Acceptable documents include assorts, photo driving licences.  On receipt of an application, the patient’s record will be reviewed and therefore requests may take up to 14 days to process.   Application for Online Access to Medical Records Form

In line with the GDPR, patients can submit a request for their medical record under a Subject Access Request (SAR).  Please see the attached policy.  Subject Access Request Policy  Any patient requesting a SAR must complete the following Application Form. Application for SAR Form

Levels of Access for Patients

There are different levels of information available to patients and all requests for online access will be dealt with on a patient by patient basis.  The Practice will not automatically grant access to detailed coded data to those patients currently with access to appointments, repeat prescription and summary information. Any patient wanting access to their detailed coded  information must complete a SAR application form.