Topsham Surgery

01392 874646

Glasshouse Medical Centre

01392 874646

Online Services


SystmOnline is an online service which enables you to book your own GP appointments, submit repeat prescription requests, amend your registration details and view a basic summary of your medical record (shortcuts to these can be found on the homepage). To use the online service you will need a username and password. If you wish to register for this service, please go to Reception with a copy of either a photo driving licence, passport or birth certificate.

Registration for Online Services

The appropriate application form must be completed prior to any online access being enabled together with the appropriate photographic ID.  Acceptable documents include assorts, photo driving licences.  On receipt of an application, the patient’s record will be reviewed and therefore requests may take up to 14 days to process.   Application for Online Access to Medical Records Form

In line with the GDPR, patients can submit a request for their medical record under a Subject Access Request (SAR).  Please see the attached policy.  Subject Access Request Policy  Any patient requesting a SAR must complete the following Application Form. Application for SAR Form

Levels of Access for Patients

There are different levels of information available to patients and all requests for online access will be dealt with on a patient by patient basis.  The Practice will not automatically grant access to detailed coded data to those patients currently with access to appointments, repeat prescription and summary information. Any patient wanting access to their detailed coded  information must complete a SAR application form.


This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. You can access the new form here.